Main Content

Home » Tenants » Tenants FAQs

Tenants FAQs

What is the standard application process?

Complete our application form and submit it to us along with the application fee, last two paystubs and copy of ID. We’ll process it and let you know the results.

How long does it take to get application results?

It depends on how quickly we can verify the income, all credit information, and local current job verifications. Acceptance or denial is usually known within a few hours after submittal, but may take several days depending on the State where your prior residence was located. You will be contacted immediately upon determination of approval or denial.

Do you accept pets?

Properties where the owner has approved pet(s) (with or without restrictions) are noted in the comments section of the listing. If you have a pet(s), you must complete the application, and in the appropriate section of the application describe your pet(s) and attach photos of your pet(s).

Several breeds of dogs will not be accepted under any circumstances. German Shepherds, Dobermans, Staffordshire, bull terrier (Pit Bulls), Chows, or Rottweiler, and/or any mixed breed, where the predominant breed is mentioned above are not permitted. (All pets are subject to owner approval)

NOTE: Properly documented service animals are always permissible

Am I allowed to make “improvements” to my unit?

All improvements (shelves, paint, etc.) must be approved by the management company in writing. Any improvements that result in the unit needing to be returned to pre-move-in conditions (wall-color, shelves, etc) may lead to deductions from your security deposit.

Who do I contact for maintenance?

The tenant will either call us on all repair requests or submit a “Request for maintenance” on our website

How do I pay my rent?

Click on RESIDENT LOGIN and pay online as well as view your account balance.

You can pay in person at our office.

Can I apply my security deposit to my last month’s rent?

No. Your security deposit is held in a separate escrow account and can only be used for outstanding charges after you vacate the property – NOT for your last month’s rent.

Do I need Renters Insurance?

Yes, our residents are solely responsible for insuring their own personal property that is located or stored upon the property leased. Any loss from the risks of damage, destruction or loss resulting from theft, fire, storm and other hazards and casualties are your sole responsibility.

When will my deposit be returned?

Security Deposit Trust Account, Broker shall maintain a separate Security Deposit Trust Account for security deposits, cleaning, pet and other deposits.

Deposits are based on the monthly rental amount and the credit status of the tenant up to three times the monthly rent amount.

Deposits are refunded to tenant within 30 days of tenant move out.

Deductions from Security Deposits can include general cleaning, carpet cleaning, maintenance and repairs, unpaid utilities, landscaping, painting, etc.

What do I do in case of emergency?

A maintenance emergency is any of the following:

    – fire
    – no heat
    – no electricity to the house
    – no water to the house
    – no hot water
    – no usable toilet in the house
    – gushing water leak (not just a drip)
    – unable to secure doors or windows

In case of one of the above emergencies, call the regular office phone number, 24 hours a day. Follow the instructions for emergencies.

Will Top Notch ever inspect the unit while I’m living there?

As part of our agreement with the property owner, we will conduct routine surveys of the condition of both the interior and exterior of the property. You will be notified prior to any interior inspection. If there are any problems discovered, for which you are responsible, you will be notified. If any conditions are noted which are due to normal wear and tear, the repairs will be made at no cost to you. These repairs may be made at the time of the survey, or at a later date if necessary.